Sacha Dress Returns & Refunds Policy

At Sacha Dress, we want you to be completely delighted with your purchase. If you are not satisfied, our returns policy is designed to be straightforward and fair. Please read the following terms carefully.

Eligibility for Returns
We accept returns for a refund or exchange on most full-priced items within 30 days of the delivery date. To be eligible for a return, the item must be in its original, unworn, and unwashed condition, with all original tags attached and in the original packaging. For hygiene reasons, we cannot accept returns on certain items like bodysuits or final sale items, which will be clearly marked as non-returnable on the product page.

Initiate a Return
To start a return, please visit our online Returns Center at sachadress.com. You will need your order number and the email address used to place the order. Follow the instructions to generate a return authorization and a prepaid or self-paid return shipping label, depending on your region and the reason for return. We recommend using the provided label for trackable and insured service.

Return Shipping & Costs
If your return is due to a change of mind or incorrect size selection, the customer is responsible for the cost of return shipping. The return label fee (if applicable) will be deducted from your refund. If you received a damaged, defective, or incorrect item, we will cover the return shipping costs. Please contact our customer service team in such cases for specific instructions.

Processing Your Return
Please allow 5-10 business days for your return package to reach our warehouse after you send it. Once received, our quality control team will inspect the item(s). Upon approval, your refund will be processed to the original payment method used for the purchase. You will receive an email notification once your return has been processed. Please note that bank or credit card processing times vary, and it may take additional time for the refund to appear on your statement.

Exchanges
We currently offer refunds rather than direct exchanges for size or color changes. For a different item, we recommend returning the original item for a refund and placing a new order on our website. This is often the fastest way to receive the desired item, especially during promotional periods or for high-demand styles.

Store Credit
In some cases, or as part of specific promotions, you may be offered store credit instead of a refund to your original payment method. This will be issued as a digital gift card and will be clearly communicated during the return process.

Damaged or Defective Items
We take great care in quality control, but if you receive an item that is damaged or has a manufacturing defect, please contact our customer service team within 7 days of delivery. Provide your order number and clear photographs of the issue. We will arrange a prepaid return label and, upon confirmation, offer a full refund, replacement (subject to availability), or store credit.

Incorrect Items Received
If you received an item different from what you ordered, please notify us within 7 days of delivery. We will arrange for the correct item to be sent to you (subject to availability) and provide a prepaid return label to send the incorrect item back.

International Returns
Customers returning items from outside our primary shipping region may be subject to different return label procedures and are responsible for any applicable customs duties or taxes incurred on the returned package. We cannot guarantee that international returns will be exempt from such charges. The refund will be issued for the item cost only; original shipping charges and any import duties paid are non-refundable.

Non-Returnable Items
For the safety of all our customers, the following items cannot be returned: bodysuits, swimwear (if the hygiene seal is broken), earrings, and any item marked as “Final Sale.”

Questions?
For any questions regarding your return, the status of a refund, or this policy, please contact our customer service team via the contact form on sachadress.com. Have your order number ready for efficient assistance. Our team is happy to help you find a satisfactory solution.